Thank you for your trust in our Tour Guide Hanoi Services.
DEPOSIT & PAYMENT
The following terms and conditions are applied to bookings made by you through your usage of www.tourguidehanoi.com. The rate is valid until Dec 31st, 2025.
When a tour package is created and agreed upon by both sides, 30% of the total tour cost is to be deposited upon commitment of the tour, this deposit is non-refundable. This deposit and can be paid in different ways shown below. The amount of money should be fully paid at the end of the tour when the clients tour in Vietnam with the different methods below:
For PayPal:
You also can make your payment by credit card via the PayPal platform. My Paypal Address: caothienanh@gmail.com.
If you transfer money from a USD account opened outside the U.S., add 3.9% + U.S. $ 0.3 as PayPal fees to your total.
If the transfer was made from an account not in dollars, add 3.9% + 2.5% (exchange fee) + U.S. $ 0.3 as PayPal fees to your total.
To avoid the complications for our customers, we will count those costs and add them to your order
Note: When PayPal or have reason to doubt that your payment is fraudulent, we have the right to keep your reservation and ask for another payment method.
For VTC Payment Gateway
I will send you the VTC secure URL link payment and you could pay it through a credit card. All of your card information is processed through SSL protocol with international card security standards. Your card information will not be stored in our system (Merchant).
Bank Transfer:
Fees are charged to the Customer. You will find below the bank details of Tour Guide Hanoi:
Recipient Name: Cao Thien Anh
Beneficiary Account Number: 19020237131020
Bank Name: Vietnam Technological and Commercial Joint Stock Bank
Swift code or code for the bank transfer: VTCBVNVX
Address: 6 Quang Trung, Tran Hung Dao Hoan Kiem Hanoi
DEPOSIT
We require a 30% deposit of the tour value by credit card or bank transfer plus bank charges once you confirm. Once a deposit is received it is understood that you have read, understood, and accepted all our Terms and Conditions.
The full or final payment is required before departure or in cash upon your arrival in Vietnam.
CANCELLATIONS & REFUNDS
All cancellations must be received in writing and sent to us via email. The following rules apply for cancellations:
* More than Twenty-one (21) days before departure: The total deposit paid to us (30% of the Tour value) for the administrative fee by canceling advanced arrangements, will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.
* 7- 21 days before departure: 50% of the total value of the trip charged, due to hotel charges for no-shows and organizing fees.
* Within 1-6 days before departure: 100% of the total charged.
* No-Show: 100% of total charge.
| The day of cancellation | Cancellation charge |
| For the multi-day tour, the day count starts from the first day of the tour | 30% |
| 29 to 14 days before | 40% |
| 13 to 6 days before | 60% |
| 5 to 2 days before | 90% |
| with 48 hours and The day of the tour or No-show | 100% |
| For the multi-day tour, the day count start from the first day of the tour |
UNUSED SERVICES
No refunds or exchanges can be made concerning accommodation, meals, sightseeing tours, transport, or any other services, included in the tour price, but not utilized by the tour members. Travel documents will be compiled after the deposit has been received and are sent two or three weeks before departure. These documents will be sent via email and should be printed out by participants and retained as a receipt.
RESPONSIBILITY
All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however, they arise, that result from the booking of services we do not directly control. Tour Guide Hanoi, its subsidiaries, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, and delay to person or property, additional expenses, or inconvenience caused directly or indirectly due to any events beyond our control.
For further information please contact me
Hotline: 00 84 97749 4774 Mr Anh Cao – Whatsapp phone: +84 97749 4774
Skype chat: tourguidehanoi1
Email: anhcaothien@gmail.com or info@tourguidehanoi.com
Add: 18.1 CT2 Vimeco Nguyen Chanh, Cau Giay Hanoi, Vietnam.
Contact Hanoi Tour Guide
Thank you for your interest in Hanoi Tour Guide. I am an energetic, flexible, and open-minded person ready to work hard for my clients. If you’re interested in working with me, please send me a message!