Thank you for your trust in our Tour Guide Hanoi Services.
DEPOSIT & PAYMENT
The following terms and conditions apply to bookings made by you through your usage of www.tourguidehanoi.com. The rate is valid until Dec 31st, 2026.
Deposit & Final Payment
- A 30% deposit of the total tour value is required upon confirmation of the booking. This can be paid via credit card or bank transfer, and any applicable bank charges are the responsibility of the client.
- Once the deposit is received, it is understood that you have read, understood, and accepted all of our Terms and Conditions.
- The final payment is required before the tour begins, or may be made in cash upon arrival in Vietnam.
Let us know your preferred payment method, and we’ll provide the necessary details.
For PayPal:
You can also make your payment by credit card via the PayPal platform. My PayPal Address: caothienanh@gmail.com.
If you transfer money from a USD account opened outside the U.S., add 3.9% + U.S. $ 0.3 as PayPal fees to your total.
If the transfer was made from an account not in dollars, add 3.9% + 2.5% (exchange fee) + US$0.3 as PayPal fees to your total.
To avoid the complications for our customers, we will count those costs and add them to your order
Note: When PayPal has reason to doubt that your payment is fraudulent, we have the right to keep your reservation and ask for another payment method.
For VTC Payment Gateway
I will send you the VTC secure URL link for payment, and you can pay it through a credit card. All of your card information is processed through the SSL protocol with international card security standards. Your card information will not be stored in our system (Merchant).
Bank Transfer:
Fees are charged to the Customer. You will find below the bank details of Tour Guide Hanoi:
Recipient Name: Cao Thien Anh
Beneficiary Account Number: 19020237131020
Bank Name: Vietnam Technological and Commercial Joint Stock Bank
Swift code or code for the bank transfer: VTCBVNVX
Address: 6 Quang Trung, Tran Hung Dao, Hoan Kiem, Hanoi
CANCELLATIONS & REFUNDS
All cancellations must be received in writing and sent to us via email. The following rules apply for cancellations:
* More than twenty-one (21) days before departure: The total deposit paid to us (30% of the Tour value) for the administrative fee by canceling advanced arrangements, will be valid for one (1) year from the date the deposit was received. During this time (365 days), the amount can be applied to other tours and services. After one (1) year, the deposit amount is forfeited.
* 7- 21 days before departure: 50% of the total value of the trip is charged, due to hotel charges for no-shows and organizing fees.
* Within 1-6 days before departure: 100% of the total is charged.
* No-Show: 100% of total charge.
| The day of cancellation | Cancellation charge |
| For the multi-day tour, the day count starts from the first day of the tour | 30% |
| 29 to 14 days before | 40% |
| 13 to 6 days before | 60% |
| 5 to 2 days before | 90% |
| For the multi-day tour, the day count starts from the first day of the tour | 100% |
| For the multi-day tour, the day count start from the first day of the tour |
UNUSED SERVICES
Please note that no refunds or exchanges will be made for any unused services included in the tour package, such as accommodation, meals, sightseeing, or transportation, once the tour has commenced.
Travel documents will be prepared after the deposit has been received and sent via email 2–3 weeks before departure. Participants are responsible for printing and retaining these documents as proof of booking.
Liability Disclaimer
While every effort is made to ensure that all service providers and partners uphold the highest standards, Tour Guide Hanoi and its affiliates are not responsible for issues arising from services not directly managed or operated by us.
Tour Guide Hanoi, including its subsidiaries, affiliated partners, staff, and agents, shall not be held liable—whether in contract or tort—for any injury, damage, loss, delay, additional expense, or inconvenience caused directly or indirectly by events beyond our control. This includes, but is not limited to, acts of nature, government actions, strikes, accidents, or third-party service failures.
For further information or specific concerns, please feel free to contact us directly.
Hotline: 00 84 97749 4774 Mr Anh Cao – Whatsapp phone: +84 97749 4774
Skype chat: tourguidehanoi1
Email: anhcaothien@gmail.com or info@tourguidehanoi.com
Add: 18.1 CT2 Vimeco Nguyen Chanh, Hanoi, Vietnam.
Contact Hanoi Tour Guide
I appreciate your interest in Hanoi Tour Guide. I am an energetic, flexible, and open-minded person ready to work hard for my clients. If you’re interested in working with me, please send me a message!